
6 Testing & Troubleshooting
6-4
Trouble [2] AC Failure
AC Failure
No AC at panel AC input terminals. • Verify voltage measured across AC terminals is 16-18VAC.
Replace transformer if required.
Trouble [3] Telephone Line Trouble
Telephone Line Trouble
Phone line voltage at TIP, RING on main
panel less than 3V
DC.
Measure the voltage across TIP and RING on the panel:
• No phone off-hook – 50VDC (approx.).
• Any phone off-hook – 5VDC (approx.).
Wire incoming line directly to TIP and RING.
• If trouble clears, check wiring or the RJ-31x phone jack.
Trouble [4] Failure to Communicate
Failure to Communicate
Panel fails to communicate one or more
events to central station.
Connect a handset to TIP and RING of the control panel. Monitor for the
following conditions:
Continuous dial tone
• Reverse TIP and RING.
Recorded operator message comes on
• Verify correct phone number is programmed.
• Dial the number programmed using a regular telephone to
determine if a [9] must be dialed or if 800 service is blocked.
Panel does not respond to handshakes
• Verify the format programmed is supported by the central station.
Panel transmits data multiple times without receiving a handshake
• Verify that the account number and reporting codes are correctly
programmed.
Contact ID and Pulse formats
• Program a HEX [A] to transmit a digit [0].
SIA format
• Program a digit [0] to transmit a digit [0].
GSM/Ethernet
• Refer to the TL260GS/TL265GS/GS2060/GS2065 Installation
Manual for troubleshooting actions.
Trouble [5] Device Fault
Press [5] to determine specific devices with a fault trouble
1st press - Zone Faults
2nd press - Keypad Faults
3rd press - Siren Faults
Hard-wired zone fault condition present.
A short circuit is present on one or more
zones with double end-of-line resistors
enabled.
One or more wireless devices have not
checked in within the programmed time.
• Ensure fire zones have a 5.6K resistor (Green, Blue, Red)
connected.
• Remove the wire leads from I/O and AUX- terminals and measure
the resistance of the wire leads.
Connect a 5.6K resistor (Green, Blue, Red) across the I/O and AUX-
terminals. Verify the trouble condition clears.
Perform a module placement test – verify the wireless device is in a good
location.
• If bad test results occur, test the wireless device in another location.
• If the wireless device now tests good, the original mounting location
was bad.
• If the wireless device continues to give bad test results replace the
wireless device.
Trouble [6] Device Tamper Press [6] to determine specific zones with a tamper trouble
1st press - Zone Tampers
2nd press - Keypad Tam-
pers
3rd press - Siren Tampers
An open circuit is present on one or more
zones with double end-of-line resistors
enabled.
A tamper condition is present on one or
more wireless devices.
• Remove the wire leads from I/O and AUX- terminals and measure
the resistance of the wire leads.
• Connect a 5.6K resistor (Green, Blue, Red) across the I/O and
AUX- terminals.
• Verify the trouble condition clears.
• Ensure device cover is secure.
• Ensure device is correctly mounted for wall tamper operation,
violate, then restore the tamper.
• If tamper condition persists then replace wireless device.
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